What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I was impressed from the first phone call. Receptionist was friendly and efficient. The professional staff seemed thorough with what the audiology test would cover. My test results were well explained, as were my options for hearing aids. I felt the doctor was exceptional.

Bev Townsend, on Google

I've struggled with hearing my whole life starting with the tests the nurse would give in elementary school. In college I learned to sit in the front of the room and I always held the phone to my right ear because it worked better. More than anything, I wanted to...

Gail Petch, on Google

The staff are all very friendly, caring and informative. I feel confident that they will take good care of me and my hearing.

Kim Bergo, on Google

My experience today with The Hearing Aid Institute was very good. Everyone I dealt with was kind and extremely helpful. I would definitely recommend this place to anyone.

Angela Rogers, on Google

Suzanne was professional and pleasant to work with.I think the evaluation was easy to follow. She was helpful in determining the hearing aid that would be best for me. She also contacted my insurance company while I was there to obtain the correct information about my out of pocket expense.

Judy Bolewicz, on Google

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